DISTANCE AGREEMENT
Effective from: 21.01.2024
This Distance Agreement (hereinafter – the Agreement) is made between Dārta Eizentāle, the owner of the online trading platforms www.eizenthal.lv and www.eizenthal.com, registration No. 060794-12056, address: Ezermuižas iela 2, Berģi, Garkalne parish, Ropaži municipality, LV-1024 (hereinafter referred to as the Seller), and any buyer aged at least 14 years who places an order and makes a purchase on www.eizenthal.lv or www.eizenthal.com (hereinafter – the Buyer). The Distance Agreement applies to all orders and purchases made through the online platforms www.eizenthal.lv and www.eizenthal.com (hereinafter – EIZENTHAL site). This Distance Agreement does not apply to physical purchases made by the Buyer at the Seller's location.
GENERAL TERMS
The Buyer orders, purchases, and pays for, while the Seller delivers and sells design items (hereinafter – Goods) according to the terms of this Agreement.
The Buyer purchases the Goods by completing the appropriate order form on the EIZENTHAL site. When placing an order, the Buyer agrees to provide accurate information, including their name, surname, delivery address, and contact details. Any changes must be communicated to the Seller within 24 hours of receiving the order confirmation by emailing [email protected]. The Buyer is responsible for providing correct information; otherwise, delivery may be delayed or impossible. The order is considered the Buyer’s offer.
By placing an order, the Buyer confirms their consent to the Agreement and agrees to purchase the ordered Goods at the indicated price. The Buyer must not place orders without reading and agreeing to the terms of the Agreement. The Agreement is prepared in accordance with the laws of the Republic of Latvia.
The Agreement applies to various Buyers, including unregistered clients and members of the EIZENTHAL Loyalty Program, who receive additional benefits and discounts.
PRICE AND DELIVERY 5. The prices of Goods on the EIZENTHAL site are listed in EUR and include all applicable VAT or other taxes. Goods are sold at the prices valid at the time of the order. Delivery charges may include additional fees. Depending on the Buyer’s bank or payment method, bank commissions may apply.
Payment for the Goods is made on www.eizenthal.lv and www.eizenthal.com using a debit or credit card (MasterCard, Visa, Maestro, Visa Electron) or by bank transfer to the account number provided in the advance invoice.
The Seller delivers the Goods to the Buyer’s specified address in accordance with the courier’s rates. The Buyer pays for the shipping and the Goods together before receiving the order confirmation and delivery from the Seller. The delivery cost is included in the invoice. The electronic receipt/invoice is valid without a signature.
Upon delivery, the Buyer must sign the receipt for the Goods.
Orders can be placed 24 hours a day, but order processing occurs during business hours: Monday to Friday from 9:00 AM to 5:00 PM. No processing occurs on weekends or public holidays. The Seller sends an order confirmation via email. If the Buyer does not receive a confirmation email, the order has not been accepted. Order processing begins once payment has been received in the Seller's account.
The estimated delivery time is shown at the time of order placement, in the Buyer’s account, and is sent via order confirmation email.
QUALITY GUARANTEE AND LIABILITY 11. EIZENTHAL does not guarantee that the Goods will always meet the Buyer’s expectations beyond the product description. If dissatisfied with the product quality, the Buyer may return the item upon receipt and receive a full refund for that specific item.
Items displayed on the EIZENTHAL site may slightly differ in size, shape, and color from the actual Goods received due to the technical specifications of the devices used for ordering or other reasonable variations.
The description and usage instructions for all Goods sold on the EIZENTHAL site are provided in the product description attached to each item.
RETURN AND CANCELLATION RIGHTS 14. The Buyer may use the cancellation rights provided by the Latvian Consumer Rights Protection Law to return Goods within 14 calendar days. To avoid disputes, the Buyer should ensure that the Goods match the order (color, name, and other essential parameters) upon receipt.
In the case of incorrectly assembled orders, the Buyer has the right to exchange the Goods within 14 days by completing a return form. Courier costs are covered by the Seller in such cases.
If the Buyer wishes to exercise cancellation rights, the following conditions apply:
16.1. The returned Goods must not have been used. If the condition of the returned Goods has deteriorated due to improper storage, the Buyer loses the right to exercise cancellation rights.
16.2. The Buyer must keep and not damage the original packaging of the Goods.
16.3. To exercise cancellation rights, the Buyer must contact the Seller via email at [email protected]. The Seller will send the Buyer a cancellation form, which the Buyer must complete and send back to the Seller.
16.4. The Buyer must retain the courier delivery documents for the receipt of Goods and return the Goods to the Seller via post/courier.
16.5. Further information about the Distance Agreement and cancellation rights can be found at: www.ptac.gov.lv.
16.6. The Seller will refund the price of the returned Goods and the delivery costs to the Buyer’s bank account specified in the cancellation form within 14 calendar days after the Agreement is terminated and the Goods are received at the Seller’s warehouse (Ezermuižas iela 2, Berģi, Garkalnes pag., Ropažu novads, LV-1024), based on the Buyer’s cancellation.
- The Buyer's rights in case of defective Goods:
17.1. Defects will be remedied, and defective Goods will be replaced or returned, based on the procedures established by these terms and applicable Latvian laws.
17.2. To submit a complaint regarding defective or incomplete Goods, the Buyer can email [email protected], returning the possibly defective item.
17.3. When submitting a complaint, the Buyer must provide the following information:
17.3.1. The order and invoice number. If possible, attach the invoice to expedite processing;
17.3.2. A description of the defect, damage, or missing part;
17.3.3. Other evidence, such as photos of the defect or damaged areas, and the packaging.
17.4. The Buyer has the right to request that the Seller or service provider rectify the defect or replace the item free of charge, unless this is impossible or disproportionately burdensome.
17.5. The complaint will be reviewed within 15 days of receipt. If this is not possible, the Buyer will be informed of the delay and provided with a new deadline for a response.
17.6. The Buyer’s request regarding defective items will only be fulfilled if the Seller confirms that the item is indeed defective. Refunds will be processed to the account used for the original purchase.
CUSTOMER SERVICE 18. The Buyer can contact EIZENTHAL through the following channels:
18.1. Email: [email protected];
18.2. Phone: +37126051583;
18.3. Mail: Ezermuižas iela 2, Berģi, Garkalnes pag., Ropažu novads, LV-1024.
FINAL PROVISIONS AND DISPUTE RESOLUTION 19. If the Seller breaches the Agreement, the Seller is liable only for direct damages caused by the breach.
The Seller reserves the right to amend the Agreement or discontinue the EIZENTHAL site. The Buyer will be informed of such changes, and confirmation of the updated Agreement will be required before making any new orders.
The Agreement remains valid until all obligations between the Seller and Buyer have been fulfilled.
The Agreement is governed by the laws of the country from which the services are provided, and all disputes are resolved in the jurisdiction where the Seller’s business is established.
If any term of the Agreement is deemed illegal or unenforceable by a court, this does not affect the validity of the remaining terms.
The Seller reserves the right to block the Buyer’s ability to make purchases if fraudulent or improper activity is detected.
Disputes between the Buyer and Seller will be resolved through mutual negotiations. If unresolved, the Buyer may submit a complaint to the Consumer Rights Protection Centre or the courts.
PERSONAL DATA PROCESSING 26. The Buyer’s personal data will be used to identify the Buyer, process and deliver orders, prepare accounting documents, process refunds, and fulfill other financial obligations arising from this Agreement.